Please read our terms & conditions carefully before confirming your booking. Your signature on the booking form or tick in the box on the online enquiry form indicates that you have read, understood and accept these terms. A 25% deposit is payable upon booking with the balance due no later than 10 weeks prior to your arrival date however if the booking is made within 10 weeks of your arrival the full amount becomes payable. A fully REFUNDABLE damages deposit of £100 is payable when your holiday balance becomes due. This payment will be returned in full by cheque within 7 working days of your departure to the lead name supplied at the time of booking less any deductions for damage, breakages or loss however caused. In the event of a cancellation this fee will automatically be refunded in full. If you cancel a booking in writing more than 6 weeks prior to your arrival date a cancellation fee representing the full 25% deposit is charged. If your cancellation is made less than 6 weeks before your arrival date the full holiday cost is forfeited, as insufficient time remains to re- market the property. On no account should the maximum number of persons per apartment be exceeded. The occupancy levels are a maximum of 6 people in the Harlequin apartment, 5 in Harbour Court A & B and 4 people in the Barbican Hideaway. In addition we can accept 1 infant per apartment and we are able to supply a travel cot (without bedding) upon request. The owner of the property and/or their agent reserve the right to enter the property at any reasonable time to carry out essential repairs to the accommodation or its contents but major work will not be undertaken during any occupation unless in the case of emergency. Should due to unforeseen circumstances a property become suddenly unavailable for the date hired all efforts will be made to offer suitable alternative accommodation subject to latest availability. If this is not possible all monies paid by the hirer will be refunded in full but Home From Home Holidays will not incur any further liability of any kind and in no circumstances will we be liable to refund any amount exceeding the total amount paid by the hirer. Home From Home Holidays cannot undertake any liability for loss, damage, injury or accident to the hirer or any member of the hirer’s party however caused whilst in the occupation of its properties. This liability waiver extends to guests cars parked in our car parking spaces as owners park at their own risk. You are strongly advised to purchase independent travel insurance to cover any such events. Due care and consideration must be given to other tenants in the building complex i.e. noise levels must be kept to a minimum at all times in the communal hallways and to all parts of the building after 9.00pm. Keys are available between the hours of 2.00pm – 6.00pm on your arrival day. Please inform us in advance of the time you expect to arrive at the accommodation so that arrangements can be made to meet you there and hand over your keys. Alternative arrival times can be considered subject to prior arrangements being made in advance of your arrival day. ALL ACCOMMODATION MUST BE VACATED BY 10.0AM ON YOUR DAY OF DEPARTURE. The cleaning staff will arrive at this time to begin preparing the apartment for our next arrivals and failure to vacate will be reported to the management and a day rate charge will be imposed, however you will still be expected to vacate the apartment without delay. These apartments are strictly NON-SMOKING in compliance with the smoke free England legislation with effect from 1st July 2007 and unfortunately we do not accept any pets.